Support with returns and refunds
If you would like to return or exchange an item, please contact Kim Chung with your order number, purchase date and a brief description of your request. Review the return conditions provided with your purchase before sending any item back.
Check the terms for your item
Return eligibility, request deadlines and any exclusions depend on the terms disclosed for the product at purchase. Before ordering a custom-made, engraved, resized, specially sourced or final-sale item, ask how those conditions affect your ability to return or exchange it.
Request return instructions
Contact us before shipping so we can confirm the correct destination and handling instructions. Keep the jewelry, packaging, reports and accessories together, and explain any changes to the item's condition. Use a suitable insured shipping service and retain proof of dispatch.
Inspection and costs
A returned item may need to be inspected to confirm its identity and condition. Ask which shipping or other charges apply before proceeding. If an item arrives damaged, is incorrect or appears defective, send a description and useful photographs, and preserve the original packaging for review.
Refunds and exchanges
Refund eligibility, amount and timing follow the terms applicable to your purchase and your legal rights. Where a refund is approved, confirm the payment method and expected processing time; bank posting times may vary. Exchanges depend on availability and may require a price adjustment.
Cancellations and assistance
Please request cancellation as early as possible. For custom work, the order stage and agreed terms may affect the available options. If you have concerns about a decision, contact us to request a review. Your rights under applicable law are unaffected.
Contact us about a return or exchange.